Request an order cancellation
You can request to cancel an order at no cost as long as it has not yet been dispatched. Once a parcel has left our warehouse, the request is handled through the return process instead.
How to request a cancellation
- Contact us as soon as possible by email or phone.
- Include your order number, the name on the order, your phone number and the reason for cancellation.
- Wait for our written confirmation. We will tell you whether the order can still be stopped.
Orders that cannot be cancelled after confirmation
Customized or personalised orders and promotional orders cannot be cancelled once confirmed, because preparation starts immediately. We still review these case by case — contact us and we will do what we can.
After the order ships
If the order has already been handed to the courier, you may refuse delivery or return the item under our Return Policy. Return shipping terms and eligibility are described there.
Refunds
Approved cancellations are refunded to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank. See the Refund Policy for full details.
Partial cancellation
You can cancel individual items from a multi-item order before it ships. Let us know which items to remove and we will adjust the order and the amount charged.